Privacy Policy
Last updated: January 2026
1. Information we collect
Account information, conversation data, uploaded files, and usage data.
2. Account information
Name, email, business details, and billing information.
3. Customer conversation data
Messages exchanged between your customers and your AI agents.
4. Uploaded files and knowledge base
Documents you upload to train your AI agents.
5. Usage data
Log data, device information, and analytics on how you use the product.
6. How we use data
Customer conversations and business data are used only to provide and improve the takka ai service and are not sold to advertisers.
7. Data sharing
We share data only with vetted providers necessary to operate the service.
8. Third-party providers
Cloud hosting, AI model providers, and messaging providers.
9. Data retention
Retained as long as your account is active or as required by law.
10. Security
Encryption in transit and at rest, access controls, and regular audits.
11. User rights
Access, correction, deletion, and portability of your data.
12. Data deletion
Request full deletion at any time from your account settings or by contacting us.
13. Contact information
Privacy inquiries: privacy@takka.ai