Platform Features

Everything you need to automate customer conversations

takka ai helps businesses manage customer conversations, automate replies, receive orders, book appointments, and hand over complex cases to human agents — all from one smart platform.

Unified Inbox

Manage WhatsApp, website chat, Instagram, Messenger, and email conversations from one place.

AI Agents

Create smart AI agents that answer customers based on your business rules and tone.

Knowledge Base

Upload PDFs, Excel files, FAQs, menus, policies, and website content.

Workflow Automation

Build automation flows for orders, complaints, refunds, and support cases.

Order Automation

Let the AI collect order details, calculate prices, and create draft orders.

Appointment Booking

Let customers book appointments automatically through chat.

Human Handoff

Transfer sensitive or difficult conversations to human staff seamlessly.

Workflow Automation

Build automation flows for orders, complaints, refunds, and support cases.

AI Agents

Create smart AI agents that answer customers based on your business rules and tone.

Analytics

Track conversations, orders, costs, response time, and customer behavior.

Billing & Usage

Monitor message usage, AI cost, subscription plan, and profit margin.

Human Handoff

Transfer sensitive or difficult conversations to human staff seamlessly.

Multi-Language

Native Arabic and English support with future Hebrew support.

Workflow Automation

Build automation flows for orders, complaints, refunds, and support cases.