AI Customer Service Platform

AI Customer Service That Answers, Sells, and Automates Your Business

takka ai helps businesses manage customer conversations, automate replies, receive orders, book appointments, and hand over complex cases to human agents — all from one smart platform.

takka.ai / workspace
INBOX
Sarah M.WA

I want to order 2 pizzas

Ahmed K.IG

Book appointment tomorrow

LaylaWeb

Do you deliver to Zamalek?

OmarWA

Refund request #4821

CHAT · Sarah M.
I want to order a medium margherita pizza
Sure! Would you like a drink? Price: $12
Draft Order #DR-8421
1× Margherita Medium · Total: $12
AI typing…
ANALYTICS
Conversations
1,284+12%
Orders
342+28%
Avg reply
3.2s-45%
AI accuracy
97%+2%
Human handoff queue
3 conversations waiting

Built for restaurants, online stores, clinics, service providers, and growing businesses.

WhatsApp
Website chat
Instagram
Orders
Appointments
Tickets
Analytics
The Problem

Customer service is overwhelming your team

Slow replies, missed orders, and repetitive questions are costing you customers every day.

Too many messages

Your team drowns in WhatsApp, chat, and Instagram messages every day.

Slow replies

Customers wait too long and go to competitors who reply faster.

Missed orders

Orders slip through the cracks outside working hours.

Repeated questions

Your team answers the same questions hundreds of times a week.

Expensive teams

Scaling support means hiring more agents — a cost that never stops growing.

No organized inbox

Conversations are scattered across channels with no visibility or automation.

The Solution

One AI platform that handles your entire customer conversation flow

takka ai understands, replies, sells, books, and escalates — with human oversight built in.

AI answers instantly, 24/7
Understands customer intent in Arabic and English
Creates draft orders and calculates totals
Books appointments automatically
Opens support tickets for complex cases
Escalates difficult conversations to human staff
All channels unified in one inbox
Full analytics dashboard for owners
Platform Features

Everything you need to automate customer conversations

Unified Inbox

Manage WhatsApp, website chat, Instagram, Messenger, and email conversations from one place.

AI Agents

Create smart AI agents that answer customers based on your business rules and tone.

Knowledge Base

Upload PDFs, Excel files, FAQs, menus, policies, and website content.

Order Automation

Let the AI collect order details, calculate prices, and create draft orders.

Appointment Booking

Let customers book appointments automatically through chat.

Human Handoff

Transfer sensitive or difficult conversations to human staff seamlessly.

Workflow Automation

Build automation flows for orders, complaints, refunds, and support cases.

Analytics

Track conversations, orders, costs, response time, and customer behavior.

Billing & Usage

Monitor message usage, AI cost, subscription plan, and profit margin.

Multi-Language

Native Arabic and English support with future Hebrew support.

How it works

Go live in 4 simple steps

01

Connect your channels

Link WhatsApp, website chat, Instagram, or other channels.

02

Add your business knowledge

Upload menus, FAQs, policies, product lists, and service details.

03

Configure your AI agent

Set tone, rules, permissions, and escalation behavior.

04

Go live

Let takka ai answer customers, create orders, and support your team.

Use Cases

Built for every kind of business

🍽️

Restaurants

Take orders from WhatsApp, answer menu questions, calculate delivery, reduce missed orders.

🛍️

Online Stores

Answer product questions, check availability, create draft orders, track shipments, handle returns.

🏥

Clinics

Book appointments, answer common questions, send reminders, escalate urgent cases.

💇

Beauty Salons

Schedule services, answer prices, manage appointments, send reminders.

🛠️

Service Providers

Receive requests, qualify leads, create support tickets, assign cases to staff.

📦

Delivery Businesses

Track orders, notify customers, manage delivery status, handle exceptions.

AI Agent

An AI agent that actually understands your business

Understands customer intent
Searches your knowledge base
Uses your business tools
Creates draft orders
Asks for missing details
Avoids unsafe actions
Escalates to humans when needed
Remembers customer preferences

Agent Flow

Customer Message
Intent Detection
Knowledge Search
Tool Call
AI Reply
Human Handoff
Dashboard Preview

See your business from one command center

Inbox, agents, orders, analytics, and billing — all in a single elegant workspace.

takka.ai / workspace
INBOX
Sarah M.WA

I want to order 2 pizzas

Ahmed K.IG

Book appointment tomorrow

LaylaWeb

Do you deliver to Zamalek?

OmarWA

Refund request #4821

CHAT · Sarah M.
I want to order a medium margherita pizza
Sure! Would you like a drink? Price: $12
Draft Order #DR-8421
1× Margherita Medium · Total: $12
AI typing…
ANALYTICS
Conversations
1,284+12%
Orders
342+28%
Avg reply
3.2s-45%
AI accuracy
97%+2%
Human handoff queue
3 conversations waiting
Pricing

Simple, transparent pricing

Choose the plan that fits your business. Cancel anytime.

Starter

For small businesses starting with AI automation.

$49/month
  • 1 workspace
  • 1 AI agent
  • 1 channel
  • 2,000 messages / month
  • Basic knowledge base
  • Website chat
  • Basic analytics
  • Email support
Start Free Trial
Most Popular

Business

For growing businesses that need WhatsApp and automation.

$149/month
  • 1 workspace
  • 3 AI agents
  • WhatsApp integration
  • Website chat
  • 10,000 messages / month
  • Order automation
  • Appointment booking
  • Human handoff
  • Advanced analytics
  • Priority support
Start Free Trial

Enterprise

For companies that need advanced workflows and custom integrations.

Custom
  • Multiple workspaces
  • Unlimited AI agents
  • Multiple channels
  • Custom message volume
  • API access
  • Webhooks
  • White label
  • Advanced security
  • Custom integrations
  • Dedicated support
Contact Sales

AI usage, WhatsApp provider fees, and third-party messaging costs may apply depending on your selected plan and usage.

Testimonials

Loved by business owners

takka ai helped us respond to customers instantly and reduce missed orders.

A

Ahmed Al-Sayed

Restaurant Owner

We used to lose customers because we replied late. Now the AI handles most questions immediately.

L

Layla Hassan

E-commerce Founder

Our team now focuses on difficult cases while takka ai handles repetitive conversations.

O

Omar Khalil

Clinic Manager

FAQ

Frequently asked questions

Ready to automate your customer service?

Start using takka ai to answer customers faster, reduce missed opportunities, and manage your business conversations from one smart platform.